How to Contact TikTok, Instagram, Facebook, LinkedIn, X Support
2/15/2023

How to Contact TikTok, Instagram, Facebook, LinkedIn, X Support

To resolve issues on social networks, this article shows how to access the support services of the main platforms — TikTok, Instagram, Facebook, LinkedIn, X Instagram offers a help center and a form for complex problems. TikTok provides a help center via the app and an online form. LinkedIn redirects users to help pages, and offers messaging for premium users. Facebook uses Meta AI for support and offers an interface for security issues.

1. Instagram and Threads Support

Instagram offers a detailed Help Center to fix account, privacy, and security problems, or to report abusive or fraudulent content.
You can access it directly in the app:

  1. Go to your profile
  2. Tap the menu (☰) in the top right corner
  3. Select Settings and Activity → Help → Help Pages

If your issue isn’t resolved, such as harassment, defamation, or account recovery, Instagram provides a dedicated form available here. Once submitted, you’ll be redirected to the appropriate support channel and receive an email confirmation with a case number.

2. TikTok Support

TikTok provides a comprehensive Help Center to solve common issues around account setup, login, and monetization.
You can also access support via the TikTok app:

  1. Go to your profile
  2. Open Settings (☰) at the top right
  3. Tap Help Center

Within this space, you’ll find documentation on:

  • Account issues (security, name changes, suspensions)
  • Technical issues (upload errors, playback problems)
  • Monetization and policy guides

TikTok also has an AI-powered chatbot to provide instant automated support.

If you can’t log in, TikTok offers an online contact form available here.
There, you can describe the issue, attach images, and include your email for a response.

3. LinkedIn Support

LinkedIn offers a Customer Support page for problems related to:

  • Technical issues
  • Billing
  • Page or group management
  • Paid solutions (Recruiter, Sales Navigator, Talent Insights)

You can also reach it in the mobile app:

  1. Go to your profile
  2. Tap the gear icon (⚙️)
  3. Choose Help Center → Customer Support

Most inquiries are redirected to detailed help pages.
Only specific topics such as refunds or subscription cancellations have dedicated forms.

Premium members may access live chat by clicking Chat with Assistant from the customer service homepage — chat is currently available in English only.

4. Facebook Support

Facebook’s Help Center rivals Instagram’s in depth and coverage.
It also provides an AI-powered assistant, Meta AI, to help with account configuration, bug reports, or technical questions.

To access it:

  1. In the Facebook app, tap your profile picture (bottom right)
  2. Scroll to Help & Support → Support

For security issues (e.g., hacked accounts, impersonation), Facebook offers a dedicated page: Facebook Hacked.
It guides you through verification and recovery steps.
Facebook recommends using a previously trusted device to make the process easier.

5. X (formerly Twitter) Support

X (Twitter) does not offer a live support team or chatbot but maintains a detailed Help Center.

Topics include:

  • Security
  • Privacy
  • Account management
  • Troubleshooting

For specific issues like:

  • Login failures
  • IP violation reporting
  • Billing and subscriptions

X provides specialized forms that redirect you to the appropriate assistance resources.

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